Return and Refund Policy

VerySelection.com want you to feel comfortable and confident when you shopping at our store. That is why we do strict inspection of every order daily. Our customer service team will promptly process and follow up the case once we receive the customer complain about our products, shipping and service etc.

Please read and follow the instructions below as this is part of our Terms and Conditions when you order from VerySelection.com:

1. Order cancellation Policy

Please contact our customer service by email service@veryselection.com to check your order status or you can login into your account to view your order status. Customer can require cancellation based on the Cancellation Policy

2. Order Refund Policy

Please login into your account to view your order history and click “return” for the specific items if your order has already been shipped and received, we provide refund back guarantee based on the following situation:

2.1 Missing Package: the package shipped out but not arrive after estimated shipping time, or no verified signed for information, please contact our customer service, we will check your shipping address is completely right or not. We will do full refund within 24 hours once the missing package confirmed by our courier. If the missing package is caused by an uncompleted shipping address, we cannot responsible for the missing package and no refund will be issued.

2.2 Missing Goods: we will do partial refund once receive customer report within 3 days, or we can send the replacement goods in next order if customer agree with that.

2.3 Damaged Goods: we will do partial refund once receive customer report within 3 days, or we can send the replacement goods in next order if customer agree with that.

3. Order Return Process

We provide a faster easy way to process return request if it is a product problem, we do not accept returns for non-product issues.

We only accept applicable within 15 days when receiving the package.

3.1  Take a photo or take a video and contact our customer service to submit a return request.

3.2  Our customer service will confirm the problem within 24 hours, provide the return/refund solution, and send the relevant return address.

3.3  We will issue the refund to your payment account within 24 hours after we receive the returned package

4. Return Conditions

4.1 Items returned without confirmed solution will not be accepted.

4.2 Items must be in its original condition (unused and unopened) to us within 15 days of delivery.

4.3 Customized items or orders based on make to order cannot be returned, unless the items arrived damaged or defective.

you may return the item in its original condition (unused and unopened) to us within SEVEN days of receiving the products. In this case, we will refund you the payment excluding actual shipping fees already incurred.

5. Return Shipping Fee

5.1 Return shipping fee paid by the customer side; we do not provide prepaid return labels either.

5.2 Customer are not responsible for shipping cost one received goods are damaged, incorrect, or defective.

6. Return Notes

6.1 Your return package may take 7-30 days to reach our address depends on the shipping method and courier you choose.

6.2 Please keep the proof of return receipt and ship back along with a tracking number or recorded shipment method. VerySelection.com will not issue a refund when you cannot provide the proof of the returned package as the returned package may be lost or stolen in transit, we are not liable for returned package not received by us.

7. Refund Processing

We will do refund once the returned package received or the return/refund solution confirmed by our customer service.

Please note that the refund will be issued to your PayPal account if you use a PayPal account to pay your order. If you use wire transfer (T/T) PayPal debit/credit card service to pay for your order, we only credit the refund value with gift voucher code to your account at VerySelection.com instead of transfer the refund to your bank account.

If, at any time, you have questions or concerns about Return and Refund Policy, please feel free to email us at: service@veryselection.com